Support

Sprout support

Last updated 5 October 2026

We're here to help with your Sprout account, your apps and connecting your AI. The quickest way to reach us is by email, and our guides answer many common questions.

Get help

Email support@sprout.is and tell us:

• the email address you use with Sprout
• the address of the app, for example https://yourapp.sprout.is
• roughly when the problem happened, and your time zone
• which AI you were using, such as ChatGPT, Claude, Cursor or Sprout's Agent
• the exact error message, or a screenshot with any personal details hidden

We can't promise a particular response time, but reports about security, account access or data that may have been exposed get priority.

While we look into a problem, please don't keep retrying actions that can't easily be undone, such as restoring a backup or deleting an app.

Privacy and account requests

To ask for a copy of your information, or to have it corrected or deleted, email support@sprout.is with Privacy request in the subject. We may need to check that you control the account before we act.

You can delete your Sprout account at any time from your preferences. Your apps go offline, and then your account, your apps and their data are deleted. We keep some records for longer where the law or security requires it.

Our privacy policy and terms of service explain more.

Report abuse

If an app on Sprout is being used for scams, phishing, harassment or anything else harmful, please report it.

Security reports

If you think you've found a security problem in Sprout, email support@sprout.is with Security report in the subject. Include the smallest safe example that shows the problem.

Please don't access other people's apps or data, keep data that isn't yours, disrupt Sprout, or share details publicly before we've fixed the problem.